NutraBio.com Shipping Policy
U.S. Domestic Shipping Options
NutraBio's $6.95 shipping option is available for orders shipped within the continental U.S. or Military APO/FPO locations. Hawaii, Puerto Rico, Alaska and international orders are not eligible for $6.95 flat rate/economy shipping. Any orders containing a 50 pound bulk box is not eligible for the $6.95 flat rate/economy shipping option. Wholesale orders are not eligible for the $6.95 flat rate/economy shipping option.
Orders shipped to a continental U.S. address that is not a P.O. Box or APO are shipped UPS, but depending on the weight of the package may be delivered by USPS (8 lbs or less) or UPS (over 8 lbs).
Orders shipped to a P.O. Box address are delivered USPS only.
Orders shipped to an APO/FPO address are delivered USPS only.
Please do not choose a UPS expedited shipping method if you are shipping to an APO/FPO address. UPS does not deliver to these locations. Choosing a UPS shipping method when shipping to an APO/FPO address will delay your order.
U.S. Minor Outlying Islands
International Shipping Options
International orders are shipped UPS Worldwide Expedited (except for Canada and Russia).
APO/FPO addresses do qualify for our $6.95 Economy Flat Rate shipping options, as well as Priority Mail shipping options. Please read the Economy Flat Rate Shipping section above for more details.
Order Processing Time:
NutraBio offers same day shipping for orders placed by 3 PM EST on weekdays. Any order placed after 3PM on a weekday will be processed and shipped the following business day.
Orders placed on a weekend or holiday will be processed and shipped the following business day.
On rare occasions, some items might be out of stock and can take up to 7 business days to ship.
NutraBio's business days are Monday - Friday. Please be aware that UPS does not ship on Saturdays and Sundays.
Time in Transit:
The following is references the Standard Shipping Method only. Please use the following UPS zone map to estimate how long your package will take to be delivered once it leaves our facility (please see the Order Processing Time section for details). The days in transit on this map are business days (weekdays only) and do not include weekends and holidays. For example, if you package is shipped on a Friday and the zone map estimates 2 days in transit, then it should be delivered on Tuesday, which is 2 business days from Friday. UPS does not deliver on Saturdays, Sundays or Holidays.
The following map is references the Standard Shipping Method only.
If you pay by check or e-check your order can be delayed until your check clears the bank. If your credit card billing address does not match your shipping address your order can also be delayed for verification purposes. Checks should be made out to NutraBio. PayPal and credit card payments ship immediately.
For APO/FPO military addresses, your orders will be shipped by the United States Postal Services. Due to additional military handling times, we cannot estimate shipping times to APO/FPO addresses. Instructions for entering and APO/FPO shipping address are located in the help section as you proceed to checkout.
You will receive email verification of your order. You will also receive an email containing your tracking number, once your order has shipped. Please check your junk mail folder and make sure that emails from NutraBio are not being blocked.
International Shipping Rates:
Shipping charges for international orders are calculated based on the weight of the order and your country. We charge you the actual UPS and USPS cost and do not markup these rates or charge any addition handling fees.
Shipping Methods and Costs:
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery (Second Day or Next Day Air Service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 2:00 p.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States.
To request a change to the shipping method of your order, your request must be submitted by 12:00 p.m. (noon) EST via phone or email.
Shipping Outside the US:
All shipping to destinations outside of the U.S. will be shipped via USPS. Each country has different regulations regarding the import of specific nutritional supplements. Not all supplements are allowed in every country. Although we do our best to keep up with these regulations, it is impossible for us to know all of the specifics for each country. It is therefore the responsibility of the customer to know whether the products being ordered are allowed in their country and any specific taxes or duties that their country might charge. The customer is responsible for all customs, taxes and duty that might be imposed by their country as well as any confiscation by their government or local postal service. We quote the actual shipping time it takes the package to get from the US to you. Please allow extra time for countries whose customs department inspects packages as this can slow your order. We will provide a USPS customs tracking number that can be used to verify that your shipment has left the United States. We take responsibility up to the point that your package leaves the United States. Once your package has been confirmed by the USPS to have left the United States it becomes the responsibility of the buyer. On customs forms we can only mark the order as "Merchandise" and cannot use "Gift" and we must put the actual order value.
Lost or Delayed Packages:
If you do not receive your package within a reasonable shipping time, please email us at email@example.com. We will charge you a fee of $8 to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. This is the charge that UPS charges us for any errors in the shipping address. We generate our shipping labels from the information you provide us. If you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $8 per package to have the package re-processed in addition to the charge for shipping the package again. We are not responsible for any lost packages which are incorrectly addressed due to customer error. If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply.
Any item you wish to return must be received back to our warehouse within 30 days of receipt of the product. The item must be returned at the customers expense, and must be unopened and undamaged for a credit (less shipping & handling) to be issued. Please email (firstname.lastname@example.org) us for a RMA number prior to returning any merchandise (please include your order number and the item description in your email). A valid RMA number must be included on the shipping label or we will refuse the package. For your protection, we advise using a shipping carrier with tracking, signature verification or any type of proof of delivery. After 30 days past the date of receipt of your order, no returns are accepted. Full credit for the returned item will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. Credit will not be issued for any opened or damaged merchandise except for items covered under our “Try it First Guarantee”. Any and all shipping costs cannot be refunded. We recommend that you pack the item carefully and insure the package, as any items lost or damaged in shipping cannot be refunded. If you elect to use USPS for your return, the package must have Delivery Confirmation, or we cannot guarantee that your item will be credited.
If you wish to cancel an order, you will need to either email us, or call us at (888) 688-7224. We will make every attempt to stop your order. However, if your order has already been shipped, you will have to return the package (see return policy listed below). Any order that is cancelled after it leaves our facility will be considered a return, and all policies listed apply.
Merchandise damaged during shipment must be reported to NutraBio.com within 5 days of receipt. Please email us to notify us of any damaged items (please include your order number and the item description in your email). We will then contact the shipping company for the retrieval of the damaged item(s), and either send you a replacement order, or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged. If your item(s) are being credited, a full credit for the damaged item(s) will be issued within 10 business days of our receipt of the returned package.
We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 5 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.) Please email us for an RMA number prior to returning any merchandise (please include your order number and the item description in your email). A valid RMA number must be included on the shipping label, or we will refuse the package. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt or the returned package.